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What are the payment options?
Support T/T wire transfer, letter of credit (L/C), Alipay/WeChat (for small orders), etc. Large orders usually require a 30% deposit, 70% of the final payment before shipment. Become a long-term strategic partner payment terms can be negotiated separately.
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How long is the delivery cycle?
Regular products: 7-15 days; Customized products: 20-45 days (depending on the complexity of the design).
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What modes of transportation are supported?
We provide ocean freight (FCL/LCL), air freight, and international express (DHL, FedEx, etc.), and the freight rate is calculated according to the destination and cargo volume.
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What is the warranty period?
We usually provide 1-3 years warranty (different period for different products), free repair or replacement for non-man-made damage.
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How do I deal with quality problems when I find them?
Please provide order number, product photo and video and problem description, we will respond and arrange solution within 48 hours.
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Is the color temperature and brightness of the fixture customizable?
Yes, the color temperature (2700K-6500K) and brightness (lumen value) of LED fixtures can be adjusted according to demand.
